Feb 2016

We’re Hiring! Grow Sales Associate

Kopo Kopo Business OS

Full-time-Nairobi, Kenya

Kopo Kopo aspires to change the way businesses access financial services in emerging and frontier markets. We are partnering with wildly successful mobile money systems like M-PESA to build a lending platform that enables businesses to access credit and other value-added services through digital payment acceptance.

The Grow Sales Associate will work under in the Grow Department: Kopo Kopo’s division responsible for its cash advance service offered to merchants on the Kopo Kopo platform. Principal duties will involve: actively selling to eligible merchants and converting them to Grow customers, and ensuring their assigned market segment is well supported.

Primary Duties and Responsibilities


  • Contacting and understanding the financing needs of eligible Grow merchants
  • Converting new merchants within their assigned market segment
  • Work with the Grow Operations Team to ensure applicants pass minimum know your customer (KYC) requirements

Customer Management

  • Liaise with the support and sales teams to ensure merchant inquiries are responded to within 4 business hours
  • Provide quality customer service to both Grow and interested non-Grow merchants
  • Build and manage relationships with merchants in their assigned segment to maintain high retention and repeat use rates

Product Reporting

  • Report to the program manager on any product features that can be improved (or bugs to be fixed) to better the merchant experience
  • Report to the program manager on any new features that can be developed to improve the merchant experience

Performance Tracking

  • Closely monitor the repayment behavior of the assigned merchants and report on regular basis to the program manager

Key Performance Targets

  • Meet targets on the number of merchants contacted on weekly and monthly basis.
  • Achieve pre-defined sales targets in terms of the number of Grow applications and the volume disbursed.

Merchant Inquiry Response Time

  • Respond to merchant inquiries within 4 business hours.


  • Keep standard sales reports up to date.

Desired Skills and Experience

  • Bachelor’s degree from a reputable university
  • 3+ years of experience in the financial services sector; preferably selling financial services products
  • Working knowledge of mobile payments products and solutions
  • Strong attention to detail
  • Strong organizational skills
  • Excellent problem-solving abilities
  • Strong track record of working well with their teams

If you meet the requirements, email your CV and cover letter with subject line “Grow Sales Associate” to




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